Anu Chitrapu, MBA '06

Anu Chitrapu, MBA '06: "Learning Management Techniques From Mickey
November '07


I just returned from a 4 day trip to Disney. This trip was not to enjoy the rides but to learn some management and operations techniques at the Disney Institute. A lucky group of 50 associates at the Bank were recognized for outstanding performance and we were all sent to attend a 'Recognition Retreat' that involved leading, learning and of course a lot of fun - all Disney style! As part of this we took a tour of the Magic Kingdom - not the view you normally get to see but a view from the basement which is the operations headquarters for the Magic Kingdom. It was only after taking the tour that it struck me that the scale of operations at Disney requires some heavy duty innovation, attention to detail and intricate planning. For instance just handling the laundry in that place is mind boggling. Mickeys are getting in and out of their costumes all the time - imagine what it would mean if a Mickey about to start duty cannot find a costume!
The innovation in Disney needs to happen and is happening constantly. We learned some great management techniques that foster innovation. Like, no idea is a bad idea - creating an environment where people are not shy about exploring what seems like a crazy idea is what brings us the next generation rides and shows. It was a fun and rejuvenating four days - only problem is after those warm days and magical Disney nights it is tough to focus on spreadsheets and come up with accurate forecasts for 2008! But that is where the Sloan training kicks in - we are all used to playing hard and working hard. And to prove it, I better get some sleep now so I can focus on work tomorrow morning."